Performance Consultant II-OEM

Please Note:

Candidates should be located in the Upper Midwest.

Up to 75% travel expected. Overnight travel to client sites and work events is expected. When not traveling, this is a remote position.

Responsibilities:

• 75% of all activity will be for on-site, in person consultations, with 25% by phone
• Activity is aligned with both, Xtime and agreed upon OEM program objectives
• Responsible for external client retention by working independently to effectively managing the progress and results of each accounts assigned within their portfolio
• Establish strong relationships with the OEM corporate and field teams as well as their program dealerships to promote retention and program growth
• Participate in recurring OEM meetings to review activity and value added and to plan ongoing objectives
• Provide proactive customer relationship management as primary point of contact post-implementation of Xtime's product(s)
• Maintain expected level of client engagements on both a monthly and quarterly level in an effort to drive product performance & minimize potential client churn risk
• Conduct monthly KPI reviews with respective OEM Regional Management Team
• Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
• Assist in the training of various functionality afforded to enterprise customers through Xtime's product(s) as requested
• Provide L2/L3 technical support to enterprise customers as requested
• Provide consultative summaries to dealership management outlining tasks completed, established action items and analysis of process opportunities to drive client product utilization & benefits.
• Act as an enterprise customer and dealership advocate within Xtime

• Ability to manage and track travel requirements in compliance with enterprise customer guidelines, as well as COX Automotive guidelines, where applicable
• Develop and facilitate all enterprise level regional and/or district dealer group presentations, as requested
• Represent Xtime and/or COX Automotive at National dealer and/or industry conferences, as requested by management
• Develop and present ongoing business best practices workshops to internal OE Performance Management colleagues. Workshops to occur once per quarter.
• Act as point of escalation for dealership customer accounts identified as high churn risk
• Participate in evaluation and interview process for all new OE Performance Management candidates as openings become available
• Maintain top level performance across established OE PM disciplines while maintaining a book of business churn rate at or below Performance Management benchmark

Minimum Qualifications:

• Bachelor's degree in a related discipline and 2 years experience within an OEM such as Chrysler, GM, Volkswagen, Subaru, Nissan, etc. dealer group(s), dealership(s), and/or industry vendor(s). The right candidate could also have a different combination, such as a master's degree and up to 2 years experience; or 6 years experience in the above area(s).
• Minimum of 1 year working directly with dealerships; preferably in an advisory or account management capacity
• Comprehensive variable and fixed operations understanding of dealership processes with regard to operational readiness within both the enterprise and dealership
• Critical thinking and problem solving skills
• Ability to clearly and effectively discuss technical issues with non-technical customer personnel
• Sensitivity and patience when working with customers
• Organization and attention to detail
• Excellent verbal and written communication skills
• Flexibility/adaptability to work in a very dynamic environment
• Desire to work in a highly collaborative atmosphere
• Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight.

Preferred Qualifications:

• Demonstrated success in behavioral and process change across automotive dealership personnel strongly preferred
• Working knowledge of one or more DMS systems (desirable)