Per diem associate patient care coordinator

Caring. Connecting. Growing together.

This position is per diem, Monday-Friday. Employees are required to work our normal business hours of 7:00am-5:30pm EST. Our office is located at 43 Whiting Hill Road Brewer, ME 04412.

Primary Responsibilities: Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter Engages other departments to assist with patient questions or needs Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics Meets/exceeds department defined productivity, and audit goals and upholds all department policies and procedures Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts Verifies insurance coverage and benefits, updating the encounter appropriately May perform other duties upon request Required Qualifications: High School Diploma/GED 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment Beginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications Ability to work on a per diem basis between the hours of 7:00am - 5:30pm Monday - Friday Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season Must be 18 years of age OR older 1+ years of registration experience in a hospital or medical setting Understanding of medical terminology Working knowledge of insurance policies and procedures and patient care settings Previously worked for Northern Light Health At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #RPO #RED