We are looking for a People Success Director to serve as a strategic HR partner to our Technology organization, working closely with senior tech leaders to drive people initiatives that improve performance, engagement, and team effectiveness at scale
In this role, you will shape and execute our people strategy within a fast-moving, technically complex environment — translating business and product priorities into talent, development, and organizational health programs that create lasting impact
You will bring both the strategic perspective to influence senior leaders and the hands‑on capability to drive complex work from concept through execution
Partner with senior technology leaders to assess organizational health, analyze trends in performance, attrition, and engagement, and translate insights into actionable people strategies
Own and drive complex, cross‑functional people initiatives — including talent assessment, succession planning, retention, compensation planning, and leadership development — from design through delivery across the Technology organization
Advise and coach engineering and tech managers and employees on performance management, career development, and organizational effectiveness, applying sound judgment on sensitive and ambiguous situations
Design and facilitate development programs for people managers and individual contributors in technical roles that build capability and strengthen team performance
Identify opportunities to improve how people work — including where AI and emerging tools can increase efficiency, reduce friction, or improve decision‑making — and bring those ideas to life
Leverage data and analytics to understand workforce trends, measure program effectiveness, and inform senior technology leader decisions
Ensure a seamless employee experience across HR programs and processes, maintaining consistency with Happen Bank policies, systems, and values
Serve as a subject matter expert across HR functional areas, contributing to the evolution of our people practices and building new approaches where existing ones fall short
Qualifications
10+ years of HR generalist or HR business partner experience
Bachelor’s degree in a related field
Equivalent work experience
You exercise strong judgment in ambiguous, high‑stakes situations and bring a principled, consistent approach to sensitive people matters
You have deep knowledge of HR practices and employment law, with particular strength in one or more of: organizational design, talent development, or performance management
You understand how to apply AI to complex, high‑stakes work — not just for efficiency, but to unlock better outcomes. You set a high bar for responsible use, including attention to data integrity, model limitations, and compliance considerations. You’re building new workflows, not just using existing ones
You communicate with clarity and confidence at the senior leader level, adapting your style to influence, advise, and build trust across diverse stakeholders
You take ownership of outcomes end‑to‑end, proactively identifying risks and opportunities and holding yourself accountable for results even when the path isn’t fully defined
You collaborate across functions and adapt your approach based on feedback and context, while maintaining a clear point of view
You drive strategy and design systems — you’re not just executing defined work, but shaping what the work is and how it gets done across a complex organization
Experience supporting Technology, Engineering, or Product organizations as an HR business partner
Experience in financial services, fintech, or another regulated industry
Background in building or scaling HR programs in a growth‑stage or transforming organization
Familiarity with AI‑powered HR tools and experience incorporating them into workflows with appropriate oversight
Benefits
Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
A hybrid work model that balances in‑office and work from home
Leading health and safety protocols related to COVID, including complimentary at‑home testing kits from Cue Health for those coming to the office
Up to 16 weeks paid leave for new parents, plus a fully paid, phased return‑to‑work policy for qualified leaves
Mothers Rooms and hospital‑grade pumps in every LC office
Generous and varied mental health benefits
Wellness program with cash incentives — earn up to $75 per month for being active
Paid volunteer time and donation matching
Onsite gym, locker room, bike room, and fitness classes (depending on location)
Café with our own in‑house barista
Stocked pantries with healthy snacks and drinks
Technology‑forward and collaborative office spaces