People Operations Specialist

As a People Operations Specialist at Pentera, you will run key people operations processes for the employee lifecycle, centered on US benefits and scalable self-service support.

Responsibilities

• Act as the global first point of contact for routine employee People questions, including benefits , leave policies , onboarding , employment documentation , and HR workflows .
• Own US benefits administration end-to-end : manage enrollments , life-event changes , annual open enrollment , provider renewals , and day-to-day employee support.
• Deliver operational onboarding and offboarding experiences to enable smooth, high-quality transitions across the employee lifecycle.
• Build and continuously improve the HR portal and self-service resources , including country benefit guides , FAQs , policy information , and onboarding materials .
• Partner with Payroll , Finance , Legal , IT , vendors , managers , and HRBPs to coordinate lifecycle workflows and resolve issues efficiently.
• Support additional People Operations needs, including performance-cycle administration , documentation management , and HRBP projects as required.

Requirements

• 3+ years of experience in People Operations or HR Operations in a growing technology environment .
• Hands-on experience with US benefits administration , including open enrollment , leave management , and vendor coordination .
• Strong working knowledge of employee lifecycle processes , HR policies , and employment documentation .
• Experience building or maintaining employee self-service resources , HR portals , or knowledge bases .
• Proven ability to collaborate cross-functionally with Payroll , Finance , Legal , and IT .
• Exceptional communication , strong attention to detail , and an empathetic, customer-centric approach to employee support.

Location: Burlington, MA (Hybrid, 3 days/week in office )

Minimum Experience: 3 years