Seeking a detail-oriented and customer-focused Pension Representative, the full-time position will provide remote support to fund constituents by delivering accurate information and assistance regarding retirement benefits, preferably from the tri-state area. Key responsibilities: Serve as the primary point of contact for fund constituents, addressing inquiries through various communication channels Ensure accurate and timely management of participants' retirement benefits to foster trust and enhance customer experience Utilize technology systems to maintain detailed records and explain complex pension information clearly and professionally Required qualifications: College degree or equivalent experience required; Bachelor's degree strongly preferred Minimum of 1 year of customer service experience Experience in the financial services industry, particularly with pension rules and regulations, is highly advantageous Proficiency with technology systems related to fund accounts Ability to multitask effectively in a fast-paced environment