Pension Benefits Specialist

Assisting participants with their benefit plans, the full-time remote Pension Benefits Services Specialist will provide accurate guidance through inbound and outbound calls while managing client-specific inquiries and transactions. Key responsibilities Provide clear and accurate information to participants regarding their benefit plans Respond to participant inquiries and complete transactions while documenting interactions in the case management system Adapt to various client-specific procedures and maintain confidentiality of participant information Required qualifications Previous experience in benefits administration, pension services, or customer service is preferred Knowledge of defined benefit pension plans and related processes is a plus Ability to navigate computer systems and learn new software and client-specific procedures Strong organizational skills and ability to manage multiple client requirements Reliable attendance and punctuality in a remote work environment