Pension Benefits Administrator

Pension Benefits Administrator

Remote Position
Pay rate: $19.38–$24.23 per hour. This pay rate may be lower than your state’s minimum wage, so please take this into consideration before applying.
Schedule: An eight-hour shift between 8:00 a.m. We are seeking a dedicated and detail-oriented Pension Benefits Administrator to help ensure client satisfaction and operational excellence. The ideal candidate is highly organized, comfortable working across multiple systems, and experienced with Microsoft Excel. Experience with SQL or database queries is a plus.
As a Pension Benefits Administrator, you will work collaboratively with a team to research and respond to pension plan questions, resolve participant issues, review benefit reports, and support accurate and timely benefit administration. You will have a direct impact on the quality of the services and information provided to participants, beneficiaries, clients, and third parties.
This position offers an opportunity to develop pension administration expertise, learn new processes, and contribute to projects while working in a remote environment.
Triage, research, and respond to participant issues involving eligibility, benefit calculations, plan provisions, tax inquiries, and electronic funds transfer (EFT) questions.
Review benefit reports, including Business Requirements Documents (BRDs), and take appropriate action as needed.
Complete payment setups for pension annuities and lump-sum payments under the direction of a senior team member.
Perform complex and non-complex research and data analysis to resolve inquiries from participants, clients, and third parties, providing supporting documentation and detailed explanations.
Respond to customer inquiries, pension verification requests, and form reprint requests.
Research and resolve issues involving records with missing or incomplete data.
Use PASS and other applicable systems to complete assigned pension administration activities.
Contribute to projects and additional assignments with guidance from senior team members.
Maintain knowledge of applicable legal and regulatory changes, industry trends, and developments affecting retirement benefits, plan requirements, and Summary Plan Descriptions (SPDs).
Perform other duties as assigned while complying with all applicable policies, procedures, and quality standards.
Ability to navigate and work across multiple computer systems and applications.
Basic Microsoft Office proficiency, including Excel.
Ability to work independently and collaboratively in a remote environment.
Must have the ability to connect to a modem or router using an Ethernet cable.
Experience with Microsoft Excel beyond basic functions.
Familiarity with SQL, database queries, or reporting tools.
Experience with pension administration, retirement benefits, financial services, or benefits processing.
Experience researching customer inquiries, reviewing reports, or analyzing data.
Knowledge of pension plan provisions, benefit calculations, or retirement plan documentation.
Training and Development
Training and support will be provided to help you learn the responsibilities of the role. Initial training for certain tasks is expected to take approximately one month, with additional training as new responsibilities are introduced.
The ideal candidate is eager to learn, comfortable adapting to changing business needs, and committed to producing accurate, high-quality work.
Remote Work and Hiring Locations
This is a remote, work-from-home position. Applicants must have a reliable internet connection that meets the required speed test standards and the ability to connect to a modem or router using an Ethernet cable.
We are currently not hiring in the following geographies, including but not limited to:
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.