Supporting the Community Health Choices program, the full-time Pennsylvania Licensed Service Coordinator will assist in providing service coordination services remotely to improve health outcomes for participants, focusing on outreach, care management, and access to long-term services and supports. Key responsibilities: Establish and maintain strong relationships with participants and partner providers to facilitate collaborative care Assist participants in navigating LTSS services and ensure compliance with regulatory reporting requirements Conduct outreach and follow-up calls to participants, addressing authorization issues and coordinating access to necessary services Required qualifications: High School Diploma required Two years of data entry or customer service experience Preferred experience working with individuals with disabilities or seniors in need of LTSS Cultural competency and sensitivity to diverse backgrounds Ability to work independently in a virtual setting and make outbound calls