Assisting Pharmacy Customer Service leadership, the full-time Pennsylvania Licensed Pharmacy Representative will process provider and member prior authorization requests while working remotely and ensuring adherence to pharmacy benefit policies. Key responsibilities Maintain understanding of pharmacy benefit policies and procedures Provide high-level customer service and support to members and physicians Document inquiries and prior authorization requests accurately according to departmental policy Required qualifications High School Diploma or Equivalent (GED) required Minimum of 2 years of customer service experience required Knowledge of pharmacy benefits and regulatory standards Ability to communicate effectively with providers and members Experience in handling prior authorization requests preferred