Pennsylvania Licensed Patient Services Representative

To support key business operations, the remote Healthcare Patient Services Representative will assist healthcare consumers with coverage and service inquiries while managing a steady volume of customer interactions from Pennsylvania, New Jersey, or Delaware. Key Responsibilities Deliver thoughtful assistance to individuals seeking guidance about healthcare services and insurance coverage Guide callers through questions and next steps using clear explanations and active listening Document conversations accurately and follow established service procedures to support efficient daily operations Required Qualifications Previous experience in a call center environment and familiarity with healthcare or medical terminology Strong preference for candidates with knowledge of government-sponsored health insurance programs Demonstrated employment stability with dependable attendance and a consistent professional performance record Ability to earn at least 80% on a customer service scenario assessment Access to a reliable high-speed internet connection and a quiet, private workspace