Seeking an experienced Pega Support Engineer for a remote, full-time position focused on providing Tier 2/Tier 3 application support, incident management, and advanced troubleshooting for an enterprise Department of Veterans Affairs Pega solution. Key responsibilities Provide Tier 2/Tier 3 troubleshooting and configuration support for Pega applications, including access, roles, workflows, and integrations Receive, triage, prioritize, and resolve incidents and service requests while coordinating with the VA service desk and maintaining accurate communication Develop and maintain knowledge articles and support documentation, and analyze ticket trends to recommend improvements Required qualifications 4+ years of experience in application support, incident management, or IT service management Hands-on experience troubleshooting Pega applications or similar enterprise workflow platforms Experience with Tier 2/Tier 3 support processes, including escalation and resolution tracking Ability to analyze logs and diagnostics to troubleshoot application behavior and performance Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience