Pega Senior Systems Architect

What success looks like in this role: Role SummaryThe Senior Pega System Architect (SSA) will play a critical role in designing, implementing, and governing a Pega Constellation-based Customer Service solution for Government.

The role is responsible for developing the solution that aligns with government policies, security standards, accessibility requirements, and service delivery outcomes, while leveraging Pega Customer Service, Case Management, and Omni-Channel capabilities.The SSA will work closely with business stakeholders, Lead system architects, security teams, and delivery squads to translate complex service delivery requirements into scalable, maintainable Pega solutions.What success looks like in this roleHigh-quality Pega solution delivered in line with Constellation architecture and Pega GuardrailsDesign and implement Pega solutions that are scalable, efficient, and aligned with business requirements.Complex case types, service intents, and flows implemented accuratelyConstellation-based UI built using out-of-the-box views and DX APIs with minimal customisationIntegrations implemented reliably with strong error handling and performanceFeatures delivered on time and with minimal reworkSolutions that meet government security, privacy, and accessibility requirementsReduced defects through strong unit testing and peer reviewsProvide technical guidance and mentorship to junior architects and developers.Troubleshoot and resolve complex technical issues.Manage the technical aspects of deployment and post-implementation support.Keep abreast of the latest Pega technologies and functionalities, advocating for their use to improve project outcomes.You will be successful in this role if you haveStrong hands-on experience building complex Pega case management solutionsA solid understanding of Pega Customer Service and government service workflowsThe ability to interpret business rules, policy, and legislation into Pega configurationsExperience working within Constellation UI constraints and best practicesA quality-first mindset, focusing on reuse, performance, and maintainabilityThe ability to collaborate effectively within Agile delivery teamsWillingness to mentor junior developers and support team standardsYou will be successful in this role if you have:MandatoryPega Senior System Architect (SSA) certification5–8 years of hands-on Pega development experienceStrong experience with Pega Customer ServiceAdvanced case management, data modelling, and rule design skillsStrong knowledge of Pega Guardrails, performance tuning, and reuse patternsAbility to follow secure coding and data handling practicesExperience working in Agile / Scrum teamsStrong communication and collaboration skillsDesirableHands-on experience designing solutions using Pega Constellation architectureExperience with Australian Government platforms or agenciesExperience with:Pega Government PlatformSelf-Service Portals and Omni-Channel deliveryRecords management and correspondence frameworksExposure to cloud deployments (AWS / Azure / Government Cloud)Ability to work independently and in a team, with a strong sense of responsibility and adherence to deadlines.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at US job seekers can find more information about Unisys’ EEO commitment here.SummaryLocation: Melbourne, VIC, AustraliaType: