PCT III, Emergency Department, 32 hours, Nights

Exemption Status: Non-Exempt

Hiring Range: $20.60 – $32.82

Schedule Details: Holidays – Every Other Holiday, Weekends – Every Other Weekend

Scheduled Hours: 11p – 7a

Shift: 3 – Night Shift, 8 Hours (United States of America)

Hours: 32

Cost Center: 10020 – 2340 Emergency Room

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus; a member of the Recruitment Team will confirm eligibility during the interview process.

Major Responsibilities

1. Provides clear, timely communication to the RN regarding observations and changes seen in patients, such as changes in skin condition, vital signs, and mental status.
2. Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3. Participates in the development and maintenance of a safe environment, employing interventions to de‑escalate patients and using restraints in accordance with training and education as directed.
4. Assists patients with daily living activities such as personal hygiene, ambulating, meals, and nourishment.
5. Assists in moving, lifting, positioning, and transporting patients using proper safety techniques and body mechanics.
6. Maintains patient safety by performing safety checks, utilizing fall‑prevention devices/strategies, and following the Restraint Policy standards.
7. Records vital signs (temperature, pulse, respirations, blood pressure, pulse oxymetry) and measures patients’ height and weight.
8. Performs EKGs, point‑of‑care tests, and bladder scans according to hospital standards; collects, labels, and prepares specimens for lab transport.
9. Performs phlebotomy in certain locations.
10. Demonstrates sensitivity and responsiveness to patients’ needs, building positive rapport and relationships.
11. Performs unit‑specific procedures such as telemetry battery changes, equipment status checks, and equipment cleaning/storage.
12. Assists RNs or Licensed Independent Practitioners with treatments and procedures, preparing equipment/supplies, performing sterile technique when indicated, and providing emotional support to patients.
13. Observes, records oral food and fluid intake, sets up fully‑strength tube‑feeding solutions, refills feeding bags, and records outputs from Foley catheters, ostomy appliances, and drainage systems; performs ostomy care as directed.
14. Answers phones with appropriate etiquette, relays messages, and utilizes intra‑department communication systems such as pagers and intercom.
15. Replenishes patient and unit supplies and equipment.
16. Keeps current with hospital and unit changes by reading communication boards, bulletin boards, posted notices, and UMMHC e‑mails regularly.

Unit Secretary

Functions as unit secretary assisting with patient admissions, transfers, and discharge procedures at least 5 shifts (40 hours) every 6 months. Holds administrative responsibilities including maintaining logs, organizing admission/discharge/transfer charts, and maintaining medical records. Enters data and retrieves medical information from the electronic medical record systems.

Remote Video Monitoring

Continuously observes multiple patients utilizing the remote video monitoring system in the Emergency Department, Step‑Down Unit, ICU, Dialysis, and Hospital at Home.

Telemetry Certified & Step‑Down Unit – Harrington

PCT III personnel are cross‑trained in phlebotomy and telemetry competencies and may also perform the unit clerk position. PCT III staff will be assigned to higher acuity areas such as the Step‑Down Unit.

Standard Staffing Level Responsibilities

1. Complies with established departmental policies, procedures, and objectives.
2. Attends a variety of meetings, conferences, and seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
6. Maintains regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

Position Qualifications

License/Certification/Education

1. Minimum of a high school education or GED.
2. Current Basic Life Support certification.

Experience & Skills

1. Demonstrated competency attainment at the PCT II level.
2. Prior inpatient/outpatient care experience or clinical care training.
3. Ability to read, write, and communicate in English clearly and concisely.
4. Medical terminology knowledge.
5. Computer skills.
6. Strong interpersonal skills to build relationships and provide exceptional service to patients.
7. Proven problem‑solving abilities for routine situations and ability to seek assistance when more direction is needed.
8. Ability to remain calm when under stress or in emergency situations.

Physical Demands & Environmental Conditions

Position requires indoor work in a patient‑care environment. Requires hand dexterity, hearing, and vision to take direction, adjust equipment, and observe patient conditions. Must be able to lift up to 50 pounds. Work is heavily demanding, with prolonged standing, walking, pushing heavy equipment, and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We strive to make respect a part of everything we do at UMass Memorial Health. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these Standards of Respect, we hope you will join our team.

As an equal‑opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.