PCAP Program Manager IIBrigid Collins Family Support Center – Mount Vernon, WA Full-Time, 40 Hours per Week | On-Site | Supervisory PositionAt Brigid Collins, our mission is to strengthen community health and resilience by providing trauma-informed, evidence-based support to children and their families. The Parent–Child Assistance Program (PCAP) is an award-winning, evidence-informed home-visitation and case-management model serving pregnant and parenting mothers with substance use disorders. Our approach is relationship-based, compassionate, and research-backed.We are seeking a PCAP Program Manager II who is passionate about supporting families, committed to high-quality service delivery, and experienced in leading teams in behavioral health or social services settings.
This position provides oversight, supervision, and program direction to ensure PCAP services are delivered with excellence, fidelity, and heart.CompensationStarting hourly wage: $29.55/hour, $61,464 annuallyFull classification range: $28.00–$37.83/hour, depending on experience and internal progressionBenefitsChoice of medical, dental, and vision plans with 80%+ employer premium contributionEmployee Assistance Program403(b) retirement plan with employer contribution after 1 yearAnnual raises11 paid holidays + additional paid agency closure days12 sick days per year11 vacation days in the first year (increasing with tenure)Paid training and travelEligible employer for Public Service Loan Forgiveness (PSLF)What You'll DoAs the PCAP Program Manager II, you will provide leadership that ensures PCAP services are delivered effectively, ethically, and in alignment with the Brigid Collins mission.Program Leadership & OversightSupervise PCAP program staff and maintain fidelity to PCAP model benchmarks, quality standards, and contract deliverablesOversee program documentation, data collection, and reporting to ensure accuracy and timelinessMonitor service delivery and outcomes, using data to guide improvements, planning, and staff supportEnsure services are trauma-informed, culturally responsive, and client-centeredStaff Supervision & Team CultureProvide weekly one-on-one support, coaching, and performance evaluation for staffLead regular team meetings and foster a collaborative, positive, mission-aligned team cultureIdentify training needs, coordinate professional development, and model reflective supervisionSupport safety planning, debrief critical incidents, and offer guidance on complex casesPartnerships & Community EngagementMaintain strong relationships with community providers to support referrals, client engagement, and coordinated careRepresent Brigid Collins at community meetings, stakeholder groups, and community collaborationsServe as a liaison between staff and senior leadership to ensure clear communication and aligned servicesAdministrative & Compliance ResponsibilitiesMonitor and approve program expenses in line with budgets, policies, and contract requirementsEnsure compliance with agency policies, state regulations, contract obligations, and documentation standardsSupport audits, evaluations, and site visitsProvide administrative coverage and direct service support as neededWhat You Bring (Knowledge, Skills & Abilities)Strong interpersonal and communication skills; ability to professionally engage with clients, staff, and community partnersAbility to write clearly, edit documents, and manage confidential information with discretionStrong decision-making skills, particularly when addressing sensitive or crisis-related situationsComfort with data entry and use of digital documentation systemsAbility to lead, coach, and support a team while holding staff accountable to expectationsExcellent time-management, organization, and prioritization skillsAbility to respond calmly to individuals who may be in crisis, agitated, or distressedAbility to work independently while also contributing significantly to a collaborative teamQualificationsBachelor's degree in a human services or psychology-related field required; Master's degree in psychology, counseling, human services, or related field preferredMinimum 5 years of professional experience working with high-risk or vulnerable populationsExperience supervising staff or providing program oversight strongly preferredEligible to work in the U.S. and able to pass all required background checksReliable transportation and valid Washington State driver's licenseHow to ApplyPlease submit a:ResumeCover letterThree professional referencesApplications will be reviewed on a rolling basis until the position is filled. No phone calls, please.