Help Desk TechnicianDomain Knowledge: Operating Systems/Platforms:Able to install OS onto computers and serversAble to add/remove usersCompTIA type skillsetsAble to install software using package manager of choiceComputer Architecture:Understanding of how computer peripherals connect to the computerAble to connect monitor, keyboard and printer to the computerBasic understanding of different system components like CPU, memory, HDD and these components inter-operateFile Systems:Basic File Systems understandingFormat a USB-Dongle and transfer >4GB files using USB-DongleStorage:Basic storage systems understandingAble to restore off of remote networksNetworking:Basic networking understandingUnderstands IP AddressingUnderstands MAC address, subnet, DNS and DHCPAble to configure workstationsAble to configure static routing on a workstationProject Support Role:Complete initial Contact with Site for SchedulingContact sites for site discoveryConfirm device count per site to be shippedConfirm Schedule dates for migrations.Work with team help desk support technicians' for confirmation of all site information is complete and scheduling of site migrationsFollow upon completion of migrations for shipping returns and migration tracking totals.Education: Associate degree or specific certification in related field. Has worked on at least one product in the domain and knows 2-3 platforms with professional experience. 2-5 years of experience is considered equivalent.