To support a growing wellness platform, the full-time remote Payroll Specialist will manage customer onboarding, provide payroll support, and drive continuous improvement in payroll processes while helping clients navigate their payroll needs. Key responsibilities Guide customers through the setup and onboarding of Arketa Payroll, ensuring they are prepared to run their first payroll Answer customer inquiries related to payroll processing, taxes, and employee setup, troubleshooting issues as needed Identify recurring customer pain points and recommend improvements while contributing to the creation of support documentation Required qualifications 2+ years of experience supporting payroll, HR, accounting, or SaaS customers Familiarity with payroll software such as Gusto, ADP, or QuickBooks Payroll is preferred Knowledge of payroll fundamentals, including employee setup and tax deductions Experience in customer service with strong communication skills Ability to manage multiple customer interactions and priorities simultaneously