Leading a team of Payroll Connection Specialists, the full-time Payroll Connections Manager will drive efficiency and performance metrics while resolving operational blockers and enhancing client payroll connections in a remote environment. Key responsibilities Lead and mentor the Payroll Connection Specialists to achieve individual and business objectives Serve as the primary escalation point for complex issues within the Payroll Integrations team Define team goals and performance metrics to enhance productivity and quality Required qualifications 3+ years of experience in a SaaS environment or the retirement industry, with a focus on payroll or 401(k) processing 1-2+ years in a supervisory or team lead role Proven track record managing high-volume accounts and complex projects Experience in defining goals and success metrics to drive team productivity Bachelor's degree in Business, Operations, or a related discipline preferred