Payroll Implementation Specialist

JOB BRIEF

GreenSlate puts clients first, and our service is what sets us apart. We are looking for an outgoing individual with a desire to provide an exceptional level of service to join our growing implementation team. As a Payroll Implementation Specialist, you will help new clients get ready to run payroll by collecting the information needed for each project, completing standard setups, and giving clients a friendly, positive, and knowledgeable experience. You will also support the close-out of client projects. This role is remote within the United States; GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide advanced solutions for production accounting and entertainment payroll. Our cloud-based platform is modernizing the entertainment industry’s back office by replacing paper-based processes with digital ones. The studios, film franchises, independent producers, and content creators we serve gain efficiency, better access to data, and cost savings, and they reduce their environmental impact. GreenSlate offers a full range of payroll, production accounting, tax credit management, ACA compliance and benefits, production insurance, and consulting services. Gather the documents and details clients provide for each new payroll project, and check that everything is complete before setup begins
Set up standard payroll projects and make routine changes clients request, using established checklists
Add new projects to the payroll system and submit work location requests
Answer client calls and emails quickly and accurately, and keep clients updated on where their project stands
Support the Implementation team with day-to-day onboarding tasks so each project is ready to run payroll on time
Send payroll forms and check printing supplies to productions, and confirm they arrive
Replace outdated payroll forms and keep the forms library organized
Enter and update client, project, and industry contact information so records stay accurate and easy to find
Develop a working knowledge of union deposits and draft the related correspondence
Bachelors degree, or equivalent experience
~2+ years of customer service experience
~1+ year in implementation or project onboarding
~ Experience supporting accounting or business operations is preferred
~ Knowledge of production workflows and accounting basics is a plus
~ Self-aware, self-monitoring, and self-correcting
~ Enthusiastic about providing superior customer service
~ Eager to learn the ins and outs of payroll and production accounting
~ Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program and mental health support, accident insurance, and wellness discounts and perks through the Holisticly platform
Full-time remote flexibility: Work remotely with the tools and support you need to stay connected and productive
Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future
A team that values open communication and creativity, driven by Quality, Urgency, Innovation, Service, and Collaboration, with access to leading AI tools so you can work smarter
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. While performing the duties of this job, the employee is exposed to standard office equipment. GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.
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