Providing payroll administration services and customer support to a defined book of clients, the full-time Payroll Administration Specialist will manage daily case work, respond to payroll inquiries, troubleshoot audits, and conduct quarterly business discussions, all while working remotely. Key responsibilities Serve as named Specialist for assigned Pay Administration customers, managing customer cases within established Service Level Agreements (SLAs) Assist customers with payroll-related questions and Workday functionality in alignment with standard operating procedures Troubleshoot quarter-end and year-end audit reports, providing recommendations and leading quarterly customer touchpoints Required qualifications High School diploma or equivalent 3+ years of payroll experience, including research, troubleshooting, and customer support Experience with federal, state, and local payroll taxes Experience with quarter-end and year-end payroll processes, including W-2 activities Proficiency with Microsoft Office Suite