Unknown Company

Payments Support Specialist

houston, tx • Posted 5 days ago
Remote Full Time Human Resources

Empowering Shops with Data-Driven Growth

We love to build—whether it’s our people, processes, technology, or relationships within the auto repair industry. From the start, Tekmetric set out to be different: in how we treat our customers, how we work together, and the results we deliver.

If you thrive on collaboration, innovation, and pushing boundaries, there’s a place for you here. At Tekmetric, we empower our people to make an impact. We believe in supporting one another and constantly evolving, with endless opportunities to innovate—both as professionals and as individuals.

Join us in driving change and pushing what’s possible. If this sounds like you, we’d love to meet you!

Our Pillars of Excellence

What Drives Us

Customer Results are our North Star. When our customers win, we win.

Stay Curious

We challenge assumptions, ask the tough questions, and seek to understand. Curiosity sparks new ideas that can lead to smarter decisions.

Mission Over Ego

We put Tekmetric’s success above personal and team agendas. Our best work happens when we stay committed to our shared mission.

Winning Matters

We pursue ambitious goals with urgency, focus, an unwavering integrity - because winning together is how we create momentum and shape the industry.

Bring Good Energy

Our people are the heart of Tekmetric. Our collective energy - grounded in trust, empathy and belief in one another - powers our best work.

our culture

When we work as a team, we continuously ask ourselves: “Do our behaviors live up to the principles we’ve set forth to help auto repair shops be as successful as they can be?”

Core Values

  • 01 – ADOPT A GROWTH MINDSET
  • 02 – SHARE THE WHY
  • 03 – THINK TEAM FIRST
  • 04 – DRIVE IMPACT
  • 07 – TAKE OWNERSHIP
  • 08 – PRACTICE BLAMELESS PROBLEM-SOLVING
  • 09 – MAKE DATA-DRIVEN DECISIONS
  • 10 – TAKE INTELLIGENT RISKS
  • 11 – ACT WITH INTEGRITY
  • 12 – SHARE INFORMATION
  • 13 – DEBATE, THEN ALIGN
  • 14 – DO WHAT’S BEST FOR THE CUSTOMER
  • 15 – PAY ATTENTION TO THE DETAILS
  • 16 – BE A TEKMETRIC AMBASSADOR
  • 17 – LISTEN GENEROUSLY
  • 18 – SPEAK COURAGEOUSLY
  • 19 – HONOR COMMITMENTS
  • 20 – CONNECT WITH EACH OTHER
  • 21 – BE A FANATIC ABOUT RESPONSE TIME
  • 22 – SHOW MEANINGFUL APPRECIATION
  • 23 – MAKE HEALTHY CHOICES
  • 24 – KEEP THINGS FUN

“Tekmetric exceeded my expectations from day one. The welcoming onboarding and shared values make it inspiring to work with passionate individuals focused on supporting shop owners with transparency, empathy, and kindness.”

Aaron Szafran, Partner Manager

“Tekmetric is the ultimate place to grow your career, with a culture that encourages smart risks and a passion for excellence. Working alongside others committed to delivering the best pushes me daily.”

“Tekmetric’s incredible culture and people make it a standout place to work. The diverse workspace fosters creativity, growth, and collaboration, turning brilliant colleagues into family over the years."

Ferial Koutani, Product Manager

We value the health, happiness, and wellbeing of every person on our team. Our goal is to make sure everyone enjoys coming to work, but that everyone also has the time and zeal to live their life to the fullest when they clock out.

We care about what makes you you. Your talents and strengths are invaluable to us, which is why we offer competitive pay and a positive, supportive environment in which you can grow.

We match your 401(k) contribution 100%, up to 6%, and you are 100% vested on Day One.

Take Time Off

In addition to generous PTO, we offer all full-time employees several floating holidays so you can take time away to recharge, celebrate, and spend time with the people you love.

We cover 100% of medical, vision, dental, Disability, Life and AD&D premiums, effective on your first day as a full time employee. We also cover 50% of medical premiums for an employees’ spouse, children, and family.

Work flexibly

We have many remote and hybrid working options, including work-from-home.

Be there for your family

We offer exceptional leave programs for all of life’s moments, including fully paid parental leave, parental bonding, adoption assistance, as well as compassionate leave to care for yourself or loved ones.

Move & be mindful

We offer employees quarterly stipends for health and mindfulness memberships, subscriptions, training, technology, and classes.

Connected employee experience

We have an employee-run, leadership-backed Culture Committee to unite teams both remotely and in person. We also gather feedback through regular happiness, DEI, and engagement surveys.

Learn & aspire

Grow and evolve with Tekmetric, whether that’s through promotions or taking on new challenges. We offer financial assistance for continuing education to help you further develop your skills.

Current Openings

To make a difference, be part of something different. Check out our open positions and submit an application today.

Account Executive

We are looking for high-energy and independent sales professionals to be an integral part of a quickly growing sales team!

Our Channel Partnerships Managers will work with some of the most established players in the automotive industry to form and strengthen partner relationships with Tekmetric.

As our Content Manager (Strategy & Storytelling), you’ll own content end‑to‑end: strategy, voice, editorial systems, and hands‑on creation. This is a high‑impact role for someone who can turn expertise into content people actually want—built for a non‑desk, real‑world audience that values usefulness, clarity, and credibility over “B2B fluff.” You’ll also be the person who takes Tekmetric from “content by committee” to a distinct, consistent, brand‑right voice, while partnering closely with our SEO/website owner to grow share of search and share of answer in AI/LLMs as the discovery landscape shifts.

This is an exciting and rewarding role for anyone that wants to develop or even kick‑start their career in customer success! There are many opportunities for career development and progression.

Work in a fast paced environment while ensuring customers receive superior service throughout their onboarding experience.

As an SMB Customer Success Manager (CSM), you’ll play a key role in helping hundreds of automotive repair shops succeed with Tekmetric. Working as part of a pooled Customer Success team, you’ll deliver value through digital touchpoints, targeted outreach, and scalable programs that help customers achieve measurable business results.

You’ll be the first line of connection for our customers — not just answering questions, but actively listening, learning, and guiding them to success.

Tekmetric is growing fast and we’re building a world‑class inbound engine to match. We’re looking for a Director, Inbound Marketing to own the full digital acquisition motion across paid media, organic search, AI‑driven search visibility, and our website as a primary revenue engine. You’ll scale our high‑volume inbound pipeline, drive predictable revenue growth, own paid media end‑to‑end, turn search (SEO + AI search) into a powerhouse growth channel, and elevate our website into a conversion machine across the entire customer journey. If you think in systems, live in the data, and love pulling performance levers, this one’s for you.

As a Field Sales Executive, you will be responsible for executing the end‑to‑end sales motion within a defined territory, focusing on in‑person engagement to land and expand customer accounts.

As a Field Sales Executive, you will be responsible for executing the end‑to‑end sales motion within a defined territory, focusing on in‑person engagement to land and expand customer accounts.

We are seeking a GTM Systems Analyst to help operate, optimize, and scale the systems that support our Go‑To‑Market organization. This role is critical to ensuring our Sales, Marketing, and Customer Success teams operate efficiently, with trusted data and well‑governed systems. This role focuses on system stability, scalability, data integrity, and process consistency, while still enabling continuous improvement and evolution of our GTM motion.

Great opportunity for an experienced people leader to join and manage a scaling team of Customer Onboarding Managers!

As a Marketing Operations Specialist, you will own the technology and workflows that support marketing operations. This is a hands‑on, technology and process‑focused role responsible for ensuring our marketing systems, primarily HubSpot and its connected tools are operating efficiently, accurately, and at scale. You’ll support the creation and execution of marketing campaigns, manage marketing automation and data flows, and provide light systems support to keep our marketing engine running smoothly. You’ll partner closely with Marketing, Revenue Operations, and Sales to ensure our tools, workflows, and data enable growth. You will collaborate closely across technical and non‑technical teams, and enable teams through systems support.

As a Payments Account Executive, you will be responsible for driving revenue growth by selling Tekmerchant’s integrated payment solutions to new and existing customers. You will act as a trusted advisor, working closely with automotive repair shops to optimize their payment processing and enhance their overall business operations.

Payments Activation & Retention Specialist

The Payments Activation & Retention Specialist plays a critical role in ensuring shops successfully launch and stay active on Tekmetric Payments. This role bridges the gap in telence approval or sustained processing activity.

In this payments support specialist role, you investigate and resolve  customer issues related to our integrated payments offering.

Our Payments Underwriting Specialist will be the primary gatekeeper of our payment ecosystem, evaluating the creditworthiness of diverse businesses across both card‑present and digital environments.

Our Sales Development Representatives will partner with our sales team to implement sales and pipeline‑building strategies. This role plays an integral part of driving the growth– who must be a fund, tion.

Our S leha  role clargwhat!!! not resetting? etc. (Skipping due to corruption)

Our Web Developers play a crucial role in crafting and maintaining websites for our auto repair shop clients. Leveraging web development best practices and meticulous attention to detail, you'll construct high-quality sites optimized for performance, SEO, and accessibility.

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