Detail-oriented and technically capable, the full-time Payments Operations Associate will support the compensation lifecycle for Expert Contributors by managing payment support tickets, investigating discrepancies, and collaborating across teams in a remote environment. Key responsibilities Own the day-to-day queue of payment support tickets, serving as the primary point of contact for expert-facing communications on pay issues Investigate ticket issues by auditing contributor data and payment systems, flagging errors or inconsistencies Build and maintain SQL queries and payment audit dashboards to streamline ticket investigation and reduce manual work Required qualifications 2-3 years of experience in customer support, payments, payroll, or finance operations, with exposure to variable compensation Technical proficiency in SQL, Google Sheets, and workflow automation tools Experience managing customer-facing communications, including sensitive payment disputes Strong organizational and time-management skills to handle a high volume ticket queue Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field, or equivalent relevant work experience
Payments Operations Associate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.