Payment Resolution Specialist

Payment Resolution SpecialistPrimary Function: Serve as the main point of contact for resolution of customer debits, deductions, proof of performance rebates, product returns/issues and all credit and debit management. Demonstrated ability to professionally interact using Zoom, MS Teams, phone, email with customers, sales representatives, regional sales managers, and internal departments to provide or obtain resolution of orders and billing issues for internal and external customers as well as implementing special requests. Ability to manage a high volume of transactions across a portfolio of customers.Responsibilities:Coordinate with order management, pricing, accounts receivable, and collection teams to resolve customer deductions and disputes.

This includes decision making responsibilities for credits, debits and denial of claims if warranted. Additionally, it includes working with the customer's shipping/receiving team and their accounts payable representatives to seek resolution.Perform billing corrections to maintain accurate customer accountingManage customer proof of performance rebates from receipt to creation of credit memoDevelop relationships and communicate detailed results to the customer and/or manufacturing representativesProcess credit memo and debit memo requests for pricing adjustments, freight, sales tax issues, product shortages, damages, intercompany billings, and monthly contractual agreementsAuthorize and process return material authorizations and return deliveries from all sources both internal and externalAbility to adapt to shifting priorities to meet department metrics and targetsUnderstand the use of robotics in the department and apply the understanding to how transactions are submitted for processingPerform additional tasks assignedQualifications:High School Diploma or GED/Equivalent required, Associates Degree preferred.3+ years of related work experienceExperience with Microsoft ExcelStrong analytical and problem-solving skillsManaging and completing their assigned tasks with minimal oversight in a team environmentAbility to train and coordinate work of non-reporting co-workersAttention to detail and desire to provide quality service to both internal and external customersDependable and able to meet time sensitive goalsEmploying sound decision-making skills and following guidelines that are providedThe ability to thrive in a fast-paced, ever-changing, and high-pressure environmentSolution-oriented and positive mindset that openly embraces change and stretch goalsIdentify steps to improve area operations, efficiency, and service to both internal and external customersProfessional face-to-face, telephone, and email communication skillsWe Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.