Payment Processing Asst. Unit Manager
Job Summary – Asst. Unit Manager Payment Processing Role & Responsibilities:
Lead day-to-day operations for US payment processing including ACH, Wire (Fedwire/CHIPS), Cards, and Check processing
Ensure transactions are processed accurately and within cut-off timelines and SLAs
Act as primary escalation point for operational issues, client queries, and payment exceptions
Manage production stability during high-volume cycles, peak days, and month-end periods
Ensure daily, intra-day, and month-end settlements are completed on time
Monitor cash positions, funding requirements, and prefunding models
Capable of independently leading & managing the day-to-day operations
Process management
People management
Client relationship
Internal Stakeholder Relationship Management
Audits & Compliance
Manage returns, adjustments, reversals, chargebacks, and rejects
Oversee daily transaction, GL, suspense, and nostro/vostro reconciliations
Ensure reconciliation between core banking systems, payment platforms, clearing files, and settlement reports
Drive aging resolution of open items, root cause analysis, and corrective actions
Identify opportunities for reconciliation automation and straight-through processing
Maintain strong audit trails, MIS, and control documentation
Proactive to understand the process, doing RCA & putting mitigation plans in place for issues
Play an integral role in continuous improvement of reporting processes
Developing relationships with the business and ensuring span adds maximum value
Manage ad hoc project work of Client
Point of contact for Clients & Internal stakeholders
Skills and Qualification – Hands on experience & nuances of operations related to Payment processing
Excellent people management skills, Issue resolution & leading by example
Excellent client facing capabilities in terms of managing escalations & relationship
Excellent communication (Written & Verbal English)
Networking capability
Analytical (Tactical & Strategic) & forward-thinking mindset
Hands on experience resource management (Billable & Buffer headcount)
Flexible to travel & work between locations for business reasons
Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client
Good understanding NACHA, Fedwire/CHIPS/SWIFT
Strong knowledge of Payment processing rules and Dispute Handling
Expertise payment platforms such as EPP, ACH Plus, ACHAPS, Payplus, Total Messaging, SCOWeb, or equivalent banking portals
Proficiency in bank account validation, exception handling, reconciliation, and settlement processes
Ability to operate in high-volume, deadline-driven environments while maintaining accuracy
Behavioral Skills:
Flexible to do Over Time duty if required.