Patient Support SupervisorAshley Addiction Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission "To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality." Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.Position SummaryThe Patient Support Supervisor provides direct supervision to the PSA staff as assigned and ensures staff competency in performing PSA job duties. The Patient Support Supervisor maintains the staff schedule, coordinates staff coverage, maintains time and attendance, and offers support and on-going training to the PSA staff.
Oversees the delivery of services from the PSA position to the patient community. Operates as the primary point of contact between Director of Patient and Community Support Services, Clinical Management Team, and other leadership positions and the PSA staff to ensure patient and program needs are met.Key ResponsibilitiesStaff Supervision and Administrative ManagementEarns respect and trust as a leaderConducts ongoing supervision, training, and performance coaching to ensure competency levels are met and/or exceeded.Assists Director Patient and Community Support Services with employee disciplinary processCollaborates with HR to recruit, interview, and hire for PSA positionsResponsible for new hire onboarding to the departmentCoordinates and facilitates monthly department in-services to ensure staff competency in clinical skills and PSA proceduresFacilitates daily PSA huddle (M-F) discussing policy/procedures, patient challenges, changes in programming, and other items as neededPerforms yearly performance evaluations of PSA staffCompletes time card authorizations and manages time off requests.Maintains staff schedule to ensure coverage to meet patient care needs.Monitors PSA documentation and ensures staff competency in change of shift entries and PSA notesCollaborates with department leaders to address patient, program, facility, safety/security challenges or needsAssists Safety and Security Manager in the planning and implementation of disaster drillsEnsures PSA competency with all emergency policies and procedures.Patient CareCollaborates with the Clinical Management Team to ensure patient care and patient programming needs are metAssures PSA staff are proficient and competent in assigned job duties – i.e., new patient orientation, welcome tours, luggage searches, taking attendance, monitoring phone/computer room, providing patient transportation.Assures PSA staff are trained in crisis management, de-escalation, and recovery support skillsServes as the primary point of contact between departments and managers within the organization and PSA staff, as well as patient community.Addresses the patient community as needed as the representative of the PSA staffCollaborates with PSA Drivers to ensure patient transportation needs are metIn addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:Models and reinforces Ashley's mission and core valuesPerforms other duties on an as-needed basisReinforces Ashley's commitment to diversity, equity and inclusionProtects the privacy of our patient's protected health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulationsDesired Knowledge/Skills/Abilities:Current CPR/BLS certification.High School graduate or equivalent required; College degree preferred.1 years' experience as a PSA required; 3 years preferred1 or more years of leadership experience preferred.5 years' experience working in SUD or behavioral health field preferred.Must hold or be pursuing Recovery Coach Academy (CCAR) Trainer statusMust hold or be pursuing a Registered Peer Supervisor certificationMust hold or be pursuing CPI training certificationKnowledge of recovery mutual support groups (12 Step, SMART Recovery, Celebrate Recovery, etc.)Excellent organizational and communication skillsAbility to empower and motivate a large teamBasic knowledge of Microsoft Office to include Outlook, Word, and ExcelCommunicate well with patients/staff; enforces policies/procedures.Requires frequent and sometimes rapid mobility; must be able to negotiate the buildings and grounds.