Patient Support Supervisor

Patient Support SupervisorAre you an experienced healthcare professional who enjoys leading people, improving operations, and creating an exceptional patient experience? The Orthopedic Institute of Pennsylvania (OIP) is looking for a Patient Support Supervisor to join our team and help lead the day-to-day operations of our front desk team.As a Patient Support Supervisor, you will provide hands-on leadership to front desk staff while partnering closely with the Patient Support Manager, clinical teams, and providers. You'll help ensure efficient patient flow, consistent service, effective communication, and a positive experience for every patient and team member.Since 1971, OIP has been Central Pennsylvania's trusted leader in orthopedic care.

Our mission is to create an amazingly positive and memorable experience for every patient, family member, and team member. We achieve this through teamwork, compassion, continuous improvement, and a commitment to clinical excellence.If you're a strong communicator who enjoys coaching others, solving problems, and keeping operations running smoothly, this is an opportunity to make a meaningful impact while growing your career with OIP.As a Patient Support Supervisor, you will:Supervise daily front desk operations, including workflow, patient flow, staffing, and coverage.Provide direction, coaching, and support to front desk staff while reinforcing performance and service expectations.Serve as the first point of escalation for routine patient and staff concerns and appropriately escalate complex matters.Partner with clinical teams and providers to support efficient scheduling, patient access, and patient flow.Oversee front desk timekeeping responsibilities, including PTO approvals, missed-punch corrections, and timesheet submissions.Assist with hiring, onboarding, training, performance evaluations, and corrective action in partnership with the Patient Support Manager and HR.Monitor operational trends, errors, and service concerns and identify opportunities for training and process improvement.Communicate and reinforce departmental policies, procedures, and organizational expectations.Serve as a liaison between front desk staff, leadership, clinical teams, providers, and other departments.Participate in team and leadership meetings and provide operational feedback and recommendations.Provide hands-on front desk support during periods of high volume or staffing shortages.Perform other supervisory responsibilities as assigned.RequirementsWhat You'll BringRequiredHigh school diploma or GED.Minimum of five (5) years of customer service experience.Previous supervisory or leadership experience, preferably in a medical office or healthcare environment.Demonstrated ability to provide excellent customer service and manage patient concerns effectively.Strong communication and interpersonal skills.Ability to coach, lead, and hold employees accountable fairly and consistently.Strong organizational and time-management skills with the ability to prioritize in a fast-paced environment.Ability to remain professional and effective when managing competing priorities or challenging situations.Reliable attendance and ability to travel between OIP offices as needed.PreferredWe encourage you to apply even if you don't meet every preferred qualification.Experience supervising a medical office or front desk team.Experience working in an orthopedic or specialty medical practice.Knowledge of Medent or another electronic medical record system.Certification or degree from an accredited medical or healthcare program.Experience with employee training, performance management, or scheduling.What You'll Learn & DevelopAt OIP, you'll have the opportunity to strengthen your leadership and healthcare operations experience while developing skills in:Team leadership and employee developmentPatient service and experienceHealthcare operations and workflowScheduling and patient flowPerformance coaching and accountabilityProblem-solving and process improvementCollaboration with physicians and clinical teamsElectronic medical record systemsHealthcare policies and proceduresWhy Join OIP?Leadership opportunity within a growing orthopedic organizationCollaborative and supportive work environmentProfessional development and training opportunitiesCareer growth opportunities within OIPOpportunity to work alongside experienced orthopedic specialists and healthcare professionalsEmployee appreciation and engagement initiativesEmployee discount and perks programsBenefitsPaid Time Off (PTO)401(k) Retirement PlanEmployee Assistance ProgramCell Phone Discounts through AT&T & VerizonEmployee Appreciation EventsCareer Growth Opportunities Within OIPIdeal Candidates IncludeMedical Office SupervisorsFront Desk SupervisorsPatient Access SupervisorsMedical Office Coordinators with leadership experienceSenior Medical Assistants with supervisory experienceHealthcare Customer Service SupervisorsPatient Services or Patient Support LeadersExperienced healthcare professionals ready to take the next step in leadershipIf you're a dependable and people-focused leader who enjoys developing employees, solving problems, and creating an exceptional patient experience, we'd love to hear from you.Apply today and grow your leadership career with Orthopedic Institute of Pennsylvania.