As the first point of contact for patients, the contract Patient Support Representative will provide exceptional service, accurately document communications, and ensure timely resolution of patient needs while working remotely until April 1, 2027. Key responsibilities: Answer inbound patient calls promptly and route them to the correct department as needed Document all calls, messages, and follow-ups in the EMR and other systems accurately Make outbound calls for scheduling, patient follow-up, and targeted call campaigns as assigned Required qualifications: At least 2 years of experience in a customer service function within a healthcare setting Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets) Ability to follow protocols for handling various types of patient calls Excellent customer service and communication skills, with the ability to build trust with patients High-speed internet access suitable for remote work