Patient Support Representative

To support patient care in a remote capacity, the full-time Patient Support Representative will manage customer interactions, assist with complex information exchanges, and advocate for patient needs while working a flexible schedule during business hours across multiple time zones. Key responsibilities: Meet performance goals in patient satisfaction, accuracy, quality, and attendance while adhering to department standards Provide services to customers by resolving issues related to appointments, authorizations, claims, and benefits Assist colleagues with paperwork and documentation to ensure efficient resolution of patient concerns Required qualifications: High School Diploma / GED or equivalent experience At least 2 years of experience in a customer service-based role Proficient in Microsoft Office Suite and capable of navigating multiple chat channels Typing speed of 40+ words per minute Ability to work full-time, including occasional overtime, weekends, and holidays as needed