Supporting a west coast hospital network, the full-time Patient Solutions Representative II will resolve billing and insurance inquiries, deliver high-quality customer service in a high-volume call center environment, and assist patients with payment plans and financial questions while working remotely. Key responsibilities Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances Deliver customer service through inbound and outbound calls while achieving first call resolution and meeting performance metrics Utilize EMR systems to research and resolve issues while maintaining HIPAA compliance and accurate documentation Required qualifications 1+ year of experience in a customer service or call center role Experience in health insurance, payer customer service, or medical billing/claims is highly preferred Ability to clearly explain insurance benefits, claims, and EOBs Experience handling high call volume in fast-paced environments Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
Patient Solutions Representative II in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.