Patient Services Representative (Weekends)
Location: Washington, DC (K Street). Schedule: every other Saturday and Sunday 7am - 11am. Pay: $20-23/hour. Part-time.
Overview
Shady Grove Fertility, a premier fertility center, seeks an experienced, compassionate, and dynamic team player to provide exceptional patient care. The role supports family‑building efforts and offers stimulation, challenge, and personal reward.
How You’ll Contribute
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
- Optimize patients’ satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
- Schedule appointments.
- Address customer/patient issues and ensure effective short‑term and long‑term resolution.
- Provide timely feedback to the practice regarding service failures or patient concerns.
- Consult with patients regarding their benefits, coverage and financial options.
- Greet patients and visitors to the office and provide a high level of customer service.
Qualifications
- Minimum 2 years of applicable work experience.
- High School diploma required.
- Extensive knowledge of insurance/benefits, medical terminology and medical billing.
- Experience working in an OB/GYN office is a plus.
- Strong communication skills, independent worker, detail‑oriented, computer savvy.
- High level of customer service essential.
What We Offer
- Part‑time Employees: 401(k) with company match and performance‑based bonus opportunities.
- Per Diem Employees: 401(k) with company match.
We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, please visit our website.
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