Patient Services Representative

Position Summary:

The Patient Services Representative (PSR) performs business office functions related to patient visits in the areas of call center, appointment scheduling and/or front desk patient reception/registration.

Principle Duties and Responsibilities:

• Answer incoming calls in a professional, pleasant manner and dispatch appropriately
• Retrieve messages from answering service and distributes messages to the appropriate party
• Schedule appointments for all ECOW locations to include reschedules due to schedule changes
• Retrieve information and process tasks from the electronic medical record system, including to-do items, call-backs, etc.
• Send letters to patients and medical facilities as appropriate
• Process returned mail
• Greet and register patients at reception desk, collect/verify/maintain patient demographic and insurance information
• Answer basic billing and insurance questions, post self-pay charges, personal payments, balance cash drawer and prepare