Supporting the Patient Access team, the full-time Patient Services Representative will manage call center operations and new patient referrals remotely while ensuring timely and patient-centered service across various access functions. Key responsibilities Schedules patient appointments and manages patient demographics for new and established patients Coordinates referral processes and verifies insurance eligibility, securing necessary referrals for patients Provides clerical assistance, including greeting patients, processing payments, and maintaining patient confidentiality Required qualifications High School Diploma or GED required 3 or more years of experience in customer service, including at least 6 months in a clinical environment Advanced proficiency with Microsoft Office tools Knowledge of hospital policies and procedures Keyboarding skills sufficient to meet the requirements of the position