Patient Services Representative

Remote

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About AOTI Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies that improve the lives of patients with chronic non-healing and acute complex wounds.
At the heart of our mission is our patented, multimodalityTopical Wound Oxygen (TWO2) therapy, the only device of its kind proven effective in both Randomized Controlled Trials (RCTs) and Real-World Evidence (RWE) studies. TWO2 has delivered exceptional clinical outcomes, including an 88% reduction in hospitalizations and a 71% reduction in amputations among patients with Diabetic Foot Ulcers (DFUs) over 12 months.
In addition to TWO2, we offer the NEXA™ NPWT System, an innovative, multi‑week, multi‑patient Negative Pressure Wound Therapy (NPWT) device designed to deliver the clinical benefits of traditional durable systems with the convenience and simplicity of disposable solutions. The NEXA System is portable, easy to operate, and cost‑effective—making advanced wound care more accessible across diverse care settings, from hospitals to the home.
Backed by a world‑class international leadership team and a robust global infrastructure, AOTI offers a unique opportunity to make a meaningful impact in healthcare.
If youre driven by purpose and want to be part of a company thats transforming wound care, wed love to hear from you.
Why Were Hiring As demand for our TWO2 therapy continues to grow, we are expanding our team to ensure we maintain the highest standards of patient care. We are looking for compassionate and motivated individuals to join us in delivering life‑changing therapy to more patients across the country.
Position Summary The Patient Services Representative, Authorizations is responsible for obtaining prior authorizations for all procedural orders by successfully completing the authorization process with all payers.
Location Hybrid (Exton, PA or Oceanside, CA)
Employment Type Full‑Time (Remote)
Compensation Salary Range: $22.00 - $24.00
Benefits Full benefits with a company‑sponsored stipend
401(k) with company match
Company‑paid Basic Life, AD&D, Short‑Term, and Long‑Term Disability Insurance
11 Paid Holidays + 2 Floating Holidays
Paid Vacation and Sick Time
Paid Volunteer Time Off to give back to your community
Employee Referral Bonuses
Car allowance, fuel reimbursement, and corporate discounts
Key Responsibilities Ensure all insurance, demographic, and eligibility information is obtained and entered into the system(s) in an accurate manner.
Perform insurance verification process.
Obtain initial and subsequent pre‑authorization for services.
Ensure appropriate signatures are obtained on all necessary forms.
Regular authorizations follow‑up to obtain insurance determinations in a timely manner.
Processing prior authorizations and authorization appeals as necessary.
Provide customer service support and build relationships with wound care consultants and other teammates.
Dispatch set‑ups, pick‑ups, and other tasks to field teammates.
Schedule oxygen concentrator and controller set up and delivery as well as product shipments.
Medical coding and billing for all third party and direct claims.
Reviewing claims for accuracy before submission.
Maintain accurate data and reference data in GoCanvas, third‑party billing, and in‑house ERP systems.
Help train new hires on process and procedures within the department.
Maintain training tools and develop new training tools as needed.
Cross‑trained in collections to follow up on unpaid claims.
Demonstrate an understanding of patient confidentiality to protect the patient and corporation.
Respond in a timely manner to all inquiries from customers, sales reps, and co‑workers.
Assists and communicates with all departments to help increase efficiency and accuracy.
Performs all other duties assigned
Qualifications & Skills High School diploma or equivalent required.
Position requires at least 3 years of medical office/provider/billing/collections work experience with insurance procedures.
Must have excellent communication skills, written and verbal.
Proficiency with computer, internet and Microsoft Office (Outlook, Word, and Excel).
Experience with multiple payor portals a plus. xmvmafu
Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason

Remote working/work at home options are available for this role.