Patient Services Representative

To support patient care in a fully remote capacity, the full-time Patient Services Representative will manage high volumes of inbound calls, assist with billing inquiries, and guide patients through payment options while developing valuable healthcare experience. Key responsibilities Handle and resolve a high volume of inbound calls from patients, representatives, and insurance companies Research and document billing issues while adhering to standard work policies and procedures Communicate billing policies clearly and maintain confidentiality in compliance with HIPAA regulations Required qualifications High school diploma or equivalent Experience in call centers, customer service, or medical billing is helpful but not required Proficiency with Windows applications, including Excel, Word, and Outlook Basic understanding of medical insurance terminology and familiarity with ICD-10 and CPT coding is beneficial Ability to adapt communication style to different callers while maintaining professionalism and empathy