Patient Services Coordinator II-Cardiology

Description

The Patient Services Coordinator II plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out‑patient services and diagnostic testing facilities. The Patient Services Coordinator II prioritizes work in alignment with the needs of the patients, family, and caregivers.

Responsibilities

• Works cohesively with the Primary Care Provider to facilitate patients’ care plan, participating in daily huddles, monthly case discussions, facilitating appointments, coordinating information, and continuing care requirements.
• Collaborates with other clinical staff to resolve issues impacting patients’ care progression.
• Monitors and updates dashboard with reminders and alerts to organize daily tasks such as visit status reminders, follow‑up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when app).
• Contact insurance carriers for patients’ pre‑certification; consults with Department/Practice Manager with respect to patients’ needs or addressing escalated issues.
• Provides front‑end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendation for process/service improvement to promote patient satisfaction and address issues.
• Provide thoughtful and informative responses to patient while guiding them through their healthcare options.
• Maintain understanding of medical terminology and practices used within the hospital through further education.
• Performs other duties as assigned.

Qualifications

4+ years of healthcare/customer service or relevant experience.

AAS degree or combination of education/relevant experience. Bachelor’s degree preferred. Medical Terminology Certificate highly desirable.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $16.5 - $ Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.