Patient Services Coordinator I

Job Description

IBJI is seeking a professional, adaptable, and positive Patient Services Coordinator I to join our team and work at our Westmont and Western Springs offices. We value a strong workplace culture and are looking for candidates with a proven track record of exceptional customer service who can contribute positively to our collaborative and team‑oriented environment.

Job Type

Part‑time – 32 hours per week with shifts from 12 pm to 8 pm, split between Westmont and Western Springs.

What You Can Expect From Us

• A positive team environment with management commitment to your success
• Experience in front‑office business operations
• Career growth opportunities as IBJI continues to grow
• Support for our communities through IBJI Cares

Summary

The main focus of this position is to deliver exceptional patient‑centered customer service and support IBJI teams. Responsibilities include accurate registration, optimal patient scheduling and other office duties that contribute to a great patient experience, a positive team atmosphere and achievement of company goals.

Responsibilities

• Welcome patients and visitors, providing the highest quality customer service
• Prepare paperwork to facilitate efficient operation and excellent customer service
• Answer general inquiries
• Schedule appointments
• Receive phone calls, triage patients and escalated to appropriate staff
• Perform registration/pre‑registration including review of patient demographics, insurance and advising patients to provide necessary documents
• Check‑in/out procedures
• Manage patient charts
• Collect and post patient responsibility payments, including copays and deductibles
• Verify insurance and manage referrals as required
• Maintain a clean and safe work environment
• Perform other office duties as assigned

Requirements

• High‑school diploma or equivalent required
• Minimum one year of customer‑service experience (medical office experience preferred)
• EHR experience (Epic preferred)
• Knowledge of medical terminology preferred
• Ability to handle highly confidential, sensitive and non‑routine information
• Familiarity with scheduling and rearranging appointments
• Good working knowledge of Microsoft Office and Windows‑based applications
• Insurance payer and eligibility knowledge
• Team player with strong written and verbal communication skills
• Ability to work in a fast‑paced environment and flexible schedule as needed
• Professional appearance and neatness
• Results oriented with concern for appropriate process
• Willingness to attend and complete ongoing training required to maintain responsibilities

Physical/Mental Demands

Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment and involves frequent contact with physicians, staff, patients and the public. Work may be stressful at times and may involve dealing with angry or upset people.

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands and environmental/working conditions may change as needs evolve.

Benefits

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. For those with 30+ hours a week, benefits include medical, dental, vision, life and AD&D insurance, long‑term and short‑term disability, 401(k) program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan, accident, critical illness and hospital benefits. Paid holidays and paid time off are also offered.

Salary Description

$17.00–$22.00 per hour based on education & experience.

Illinois Bone and Joint Institute, LLC is an equal‑opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.