Patient Services Coordinator I

Patient Services Coordinator I – Illinois Bone & Joint Institute

Job Summary

The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and help the company achieve its goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Prepare paperwork to facilitate efficient operations and excellent customer service
• Answer general inquiries
• Schedule appointments
• Handle phone reception, patient triage, and escalation to appropriate staff
• Complete registration/pre-registration procedures including review of patient demographics, insurance, and advising patients on necessary documents
• Manage check‑in/out procedures
• Maintain patient chart management
• Collect and post patient responsibility payments (including copays and deductibles)
• Verify insurance and manage referrals as required
• Maintain a clean and safe work environment
• Perform other office duties as assigned

Requirements

• Education: High school diploma or equivalent required
• Experience: Minimum one year of customer service experience (medical office experience preferred); EHR experience, especially Epic, preferred
• Skills: Knowledge of medical terminology preferred; ability to handle confidential, sensitive and non‑routine information; familiarity with scheduling and rearranging appointments; proficiency with Microsoft Office and Windows‑based applications; knowledge of insurance payer and eligibility; strong written and verbal communication skills; results oriented; professional appearance; team player; flexibility for a fast‑paced environment
• Must be willing to attend and complete ongoing training required to maintain responsibilities

Physical/Mental Demands

Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility for errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast‑paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times and may involve dealing with angry or upset people.

Salary: $17.00 - $22.00 per hour