Tennessee Oncology is a leading community-based cancer care provider and one of the nation’s largest clinical trial networks.
Job Description
The Patient Services Coordinator provides total medical office support including registration and scheduling functions, managing reception, patient insurance collection, co‑pay collection, and appointment scheduling.
Essential Functions
- Answer phones and greet patients courteously.
- Route calls/messages to appropriate departments.
- Conduct patient check‑in, check‑out, and medical record updates per policy.
- Preceptor to newly hired staff.
- Track patients in the EHR to ensure continuity of care.
- Obtain pre‑registration, demographic, and insurance information and enter into PM/EHR.
- Screen eligible patients for distress.
- Collect co‑payments at time of service and complete end‑of‑day deposits.
- Follow up on canceled or missed appointments.
- Schedule internal and external appointments.
- Run daily reports to identify unscheduled orders.
- Perform tasks related to Governmental, Insurance and Quality Initiative Programs.
- Generate and distribute Clinical Summaries to external providers.
- Assist with Patient Engagement Portal registration.
- Coordinate with pre‑certification team for urgent cases and denial/peer‑to‑peer requests.
- Ensure billing documents are faxed with diagnostic orders for study patients.
- Prepare EHR for next provider visit and obtain necessary records beforehand.
- Open and distribute mail as needed and electronically scan/import records.
- Distribute outbound correspondence or copies of records.
- Demonstrate excellent customer service and respond promptly to requests.
- Communicate with staff using Instant Messaging System.
- Perform other duties as assigned.
- Travel/float to other clinics for business needs.
- Maintain confidentiality of patient information.
- Adhere to all Tennessee Oncology policies and procedures.
Education and Experience
- High school graduate or equivalent with GED.
- Within 90 days: competency on registration and scheduling, and Electronic Medical Records.
- 5+ years of professional office customer‑service experience.
- Strong computer skills, including Windows file management, MS Office, and e‑mail.
- Excellent verbal and written communication skills.
- Ability to work productively in a fast‑paced environment.
- Strong organizational skills and attention to detail.
- Excellent customer service skills.
Physical Requirements
- Able to travel to satellite clinics when necessary.
- Able to lift 25 pounds.