Patient Services Associate

Answering incoming calls to schedule Radiology appointments, the full-time Patient Services Associate will handle scheduling and pre-registration calls, ensuring high-quality customer service while entering information into computer systems remotely. Key responsibilities Schedule Radiology appointments by taking incoming calls and contacting patients and referring physician offices Follow standardized scripts to gather and provide accurate information during scheduling and pre-registration calls Determine customer needs and escalate calls to supervisors as necessary while completing additional assigned duties Required qualifications High School Diploma or equivalent experience required 6 months+ of medical or related training and/or experience Computer literacy and experience with general office equipment required Strong multi-tasking abilities and interpersonal skills Excellent customer service skills and ability to work well with physicians, patients, and coworkers