Patient Service Representative

Our client, a leading company in the e-commerce and technology industry, is looking to hire a Customer Service Associate II in Tempe, AZ. Customer Service Associate II Shift: 40 hours/week, Monday–Friday for most shifts Contract: 4 Months + with possibility of extension or conversion to permanent December/January VIRTUAL INTERVIEWS TODAY via MS TEAMS

Handle incoming and outgoing patient calls and messages related to insurance, billing, appointment scheduling, and fax management. Manage medical records, prior authorizations, referrals, and coordinate care with pharmacies, labs, specialists, and insurance providers. Work with providers and operations teams to complete urgent patient care tasks and escalate critical issues to the virtual medical team when necessary. Use technology tools like phone systems (NICE), Slack, G Suite, Zoom, and the 1Life Electronic Medical Record System to manage communication and daily tasks. Support team growth by actively participating in meetings and huddles, helping solve problems, and assisting in-office providers with urgent patient needs.

At least 6 months of experience working in a contact center OR 1 year in a patient-facing role. Proficient with basic computer skills. Ability to work a flexible onsite schedule, including nights, weekends, and holidays. Must have a high school diploma or equivalent.

Familiarity with G Suite and Electronic Health Record systems is a plus. Preferred experience in healthcare areas such as patient scheduling, registration, medical records, insurance verification, or claims processing.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization. Benefits Disclosure: "Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors." We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations: We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.