Patient Service Representative

Providing essential support to patients, the full-time Patient Service Representative will manage inbound and outbound communications for multiple ambulatory practices, handling inquiries, scheduling appointments, and resolving patient concerns in a remote environment. Key responsibilities Communicate with patients and staff using various advanced communication tools to address inquiries and provide information Utilize a computerized scheduling system to efficiently manage patient appointments and ensure timely follow-ups Document patient interactions and relay necessary information to practices while adhering to established guidelines and protocols Required qualifications High School diploma or GED required Strong computer skills, including proficiency in Microsoft Office applications Experience in a healthcare setting with the ability to explain complex healthcare issues empathetically Effective interpersonal skills to engage with a diverse group of professionals and patients Comfortable using multiple communication tools, including phone, email, and online chat platforms