Inova is looking for a dedicated Patient Service Representative to join the team. This role will be Full-Time Monday through Friday Hybrid
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities
Job Responsibilities:
- Works independently to complete incoming calls without close supervision; Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Selects an appropriate method of communication for audiences and adjusts communication style when needed.
- Follows EPIC scheduling process to identify the best provider for the patient's appointment needs.
- Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses and Quality Assurance Scores.
- Interviews patients to secure and document required medical, financial, demographic and insurance information.
- Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs.
- May perform additional duties as assigned.
Additional Requirements:
- Experience - 3 years of healthcare or relevant experience. Or Bachelor's degree and 2 years of healthcare or relevant experience.
- Education - High School Diploma or Equivalent
Patient Service Representative 4 in falls church at Unknown Company
This position is listed as full time and able to be worked remotely.