Patient Service Coordinator

Who we are: Wisdom Traditions Counseling Services provides Alaska State certified and CARF nationally accredited outpatient programs, including tele-health services for patients who are appropriate for that platform. Our integrated approach to patient care includes the treatment of behavioral health, addiction, care coordination for primary care medical, and medication management. Our services are provided in a private, confidential and comfortable setting. We value each member of our team and we strongly believe in a culture of learning.

Who we are looking for: A motivated self-starter, with an eye for details, looking for a dynamic and fulfilling career in a supportive team-based environment; able to manage multiple priorities with ease, technology proficient and familiar with PC and Mobile platforms.

Essential Job Function: The Patient Service Coordinator will assist with patient encounters and provide patient support services to ensure that each experience is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement.

Job duties include but are not limited to:

• Scheduling patient appointments, coordinating care with other services/agencies and minimizing access delays
• Processing incoming referrals, triaging patient telephone calls, collecting and/or updating demographic and financial information
• Investigating pre-authorizations and approval for insurance
• Checking in patients
• Processing co-pays and patient charge documents
• Utilizing systems and resources to improve processes and efficiency of the patient experience

Preferred Education/Experience: -

• Minimum of 1 year of recent front desk/receptionist experience within the last 3 years in a healthcare or professional office setting.
• Experience with scheduling, phones, patient/client check-in, and handling payments.
• Experience with technology systems, Microsoft Office Suite, and scheduling software

• Associate Degree
• Significant experience working with the general public in a health care/customer service environment
• Familiarity with other cultures

Demonstrate Ability to Perform:

• Proficiency in computer skills, including Microsoft suite
• Experienced with Electronic Health Records systems
• Competent with PC and Mobile platforms
• Excellent organizational skills
• Strong communication, interpersonal skills
• Function independently in office
• Function collaboratively with professional counseling team
• Must be willing to work with patients who present with addiction and maladaptive behaviors

MUST PASS A STATE OF ALASKA BACKGROUND CHECK and work references required.

Benefits:

• Retirement savings options
• Paid time off
• 8 Company paid holidays
• Medical premium reimbursement

Position Type: Full time, hourly position is open in our friendly Integrative Medical Facility for Counselors, Psychologists, Psychiatrists, Physician Assistants, and Recovery Professionals.

Work Days: Monday-Friday

Hours: Must have availability between 8am-7pm

Benefit Conditions: waiting period may apply; only full-time employees eligible

This position is not eligible for remote working.