Patient Service Coordinator

American Endovascular is a leading provider of minimally invasive, image-guided treatments for Peripheral Artery Disease (PAD) , serving patients throughout Queens and the greater NYC area. Our affiliated vascular specialists are committed to restoring blood flow, preventing limb loss, and delivering compassionate, patient-centered care.

We are currently seeking a dynamic bilingual Patient Service Coordinator (PSC) to serve as the welcoming face of our practice. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and can communicate fluently in English and Spanish .

Key Responsibilities*

• Serve as the first point of contact for patients in person and over the phone.
• Receive referrals and enter patient data into our EMR system (eClinicalWorks).
• Schedule and confirm appointments and procedures; arrange transportation when needed.
• Check patients in and out, collect co-pays, and manage high-volume phone calls.
• Assist patients with forms and explain medical terminology.
• Coordinate care with physicians, nurses, and other healthcare professionals.
• Handle billing and insurance claims; resolve disputes or issues.
• Maintain office operations, inventory, and equipment.
• Monitor patient satisfaction and feedback to improve service quality.
• Ensure compliance with HIPAA and healthcare regulations.
• Be part of a mission-driven team improving lives through advanced vascular care.
• Work in a supportive, inclusive, and patient-focused environment.
• Help patients regain mobility and confidence through innovative treatment options.

What We're Looking For*

• Bilingual fluency in English and Spanish.
• Minimum 2 years' experience in a healthcare setting (preferred).
• Calm, professional, and empathetic demeanor with strong interpersonal skills.
• Ability to multi-task effectively and handle a high volume of calls.
• Proficiency with EMR systems; knowledge of eClinicalWorks a plus.
• Passion for delivering exceptional patient service and supporting a collaborative team

Job Type: Full-time