Patient Service Agent

To support patient scheduling and inquiries, the full-time Patient Service Agent will manage high-volume calls, provide appointment information, and maintain a professional demeanor while working in a hybrid environment, with 2 to 3 days of remote work after training. Key responsibilities: Handle inbound and outbound calls to assist patients with scheduling and general inquiries Document call details in the EMR and resolve patient issues while following HIPAA guidelines Build positive relationships with patients and contribute to team performance goals Required qualifications: High School Diploma or Equivalent Customer service experience Basic computer skills and data entry proficiency Ability to type 60 wpm Professional, courteous, and compassionate attitude