Patient Rescheduling Representative

To support patient communication effectively, the full-time Patient Rescheduling Representative will manage rescheduling and cancellation inquiries, ensuring timely patient contact and providing exceptional customer service in a remote work environment. Key responsibilities Monitor assigned rescheduling worklist and ensure patient contact within designated time frames Take ownership of accounts, perform follow-ups, and relay pertinent information regarding rescheduling and cancellation protocols Investigate accounts requiring scheduling updates and de-escalate challenging situations with minimal guidance Required qualifications High School Diploma or equivalent required; Bachelor's degree in business, healthcare, or a related field preferred Previous experience in a phone and/or customer experience/support role preferred Experience working on authorizations or in radiology preferred Strong interpersonal skills and ability to handle inbound and outbound phone calls fluently in English Knowledge of office equipment and computer applications such as Word, Excel, and Outlook