Patient Rescheduling Representative

To support the patient communication process, the full-time Patient Rescheduling Representative will manage rescheduling and cancellation inquiries, ensuring timely patient contact and delivering exceptional customer service in a remote environment. Key responsibilities Monitor and manage assigned rescheduling worklist, ensuring timely patient contact Take ownership of accounts, performing necessary follow-ups and understanding when further action is required Provide accurate information regarding rescheduling and cancellation protocols, while investigating and updating scheduling needs Required qualifications High School Diploma or equivalent required; Bachelor's degree in business, healthcare, or related field preferred Previous experience in a customer service or phone support role preferred Experience with authorizations or in a radiology setting preferred Strong interpersonal skills and fluency in English for handling calls Proficient in using office equipment and applications such as Word, Excel, and Outlook