Patient Registration Specialist (Carmel)

Description

This position is in the Emergency Department. This is a very non-stop role and fast paced however there is down time to enter registrations and verifications Candidates in this role will cross-train in 3 different areas of the Emergency Department: 1. Front desk - Checks in patients coming through the front door of the ER - Collects ID's & insurance cards - Sometimes will need to come from behind the desk to help a patient - Work with security and hospital police to ensure safety and compliance of patients - Welcomes family and friends and note in system if they are there 2. Ambulance Bay - Check in patients coming in on the ambulance / IU Health Life Line - Listens to incoming patient radio updates (incoming stroke, incoming GSW, etc) 3. Floor - Listen to overhead pager system for incoming registrations needed, Ex - in route to room 3 in 5 minutes - Must be ready to do anything in their power to identify patient (grab wallet from patient's pocket, track down EMT to see if they have identifying documents, etc) REQUIRED COMPUTER WORK: - Registration board - board to see all patients checked in, who needs registered, who needs insurance verification, what they are in for, if they are discharged, etc

Skills

customer service, data entry

Top Skills Details

customer service

Additional Skills & Qualifications

Must Haves:

• 2+ years of customer service
• Adaptable (for example; open to working different registration departments which they could be asked to do in some situations)
• Attention to detail with data entry
• Ability to communicate effectively and efficiently with patients, peers and superiors on a daily basis
• Ability to think quickly and react professionally
• Embodies the core values of IU Health (Purpose, Excellence, Compassion, and Team)
• Empathy skills

Nice to Have:

• Bachelor's Degree

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Carmel, IN.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Carmel,IN.

Application Deadline

This position is anticipated to close on Sep 15, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.