Patient Refunds Specialist

Managing patient refund requests, the full-time Patient Refunds Specialist will review accounts for overpayments, reconcile balances, and issue refunds while ensuring compliance with company policies and healthcare regulations. Key responsibilities Manage the patient refund and credits workflows, including reviewing, approving, and processing refunds Serve as the subject matter expert for patient credit cases in SalesForce and resolve complex refund issues Communicate with patients regarding refunds, providing clear explanations and maintaining documentation for auditing purposes Required qualifications High School Degree or equivalent preferred 2+ years of experience in a medical billing office or equivalent claims experience 1 year of experience with athenaHealth and/or athena One Advanced Microsoft Excel skills, including pivot tables and VLOOKUP Hands-on experience with patient billing and refunds