Patient Records Specialist

Patient Records SpecialistThis position will start in October 2026. The Patient Records Specialist is responsible for the effective coordination and organization of materials required for a new patient visit. Provides administrative support and coordination for aspects of patient care for new patients and may flex across multiple disease centers or assist in scheduling tasks.Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care.

We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materialsUses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials statusCollaborates with fellow Records Specialists and New Patient Coordinators to ensure seamless coverage and task management in times of full and partial staffing levels; This may include assisting with registering, scheduling, or performing other tasks that are typically the responsibilities of the New Patient CoordinatorsMaintains standard communication with DFCI clinical and support staff with regard to status of patient materialsAssists in processing paperwork and completing administrative tasks associated with clinical care including managing materials requests, orders, and records uploadingResponds to emails and manages other requests as appropriate for new patients.

This includes the responsibility to relay detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary servicesResolves problems independently, ensures continuous communication with New Patient Coordinators, and appropriately escalates issues to managementPossesses a level of independence requiring knowledge of multiple disease specific programsProvides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting materials managementTriages issues and answers general questions, with the goal of resolving requests in real timeRecognizes emergencies and appropriately responds using standard operating procedures and critical thinking skillsServes as a liaison for patients including efficient routing of calls per telephone triage guidelinesCan comprehend and implement new concepts or modifications to processes requests quicklyEnsures quality clinical care and adherence to standard operating procedures and compliance requirementsSchedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessaryAppropriately arranges resources and materials to support the patient experience and visit for new patients, i.e. review and organize medical records, coordinate receipt of tissue, ensure patient hand carries CDs into appointment, ensure receipt of new patient appointment packetAnswers telephone calls, responds to emails, and manages other referral inputs, as appropriate for new patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to managementStrives to meet defined service levels and key performance indicatorsProvides program specific information to callers and refers calls as necessaryAssists in processing paperwork associated with clinical care including managing materials requests, signing up for EMR portalAssists in the training of new staffOther duties and responsibilities as requiredKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:Ability to function as an integral member of the teamExcellent communication, organizational, and customer service skillsStrong attention to detailMust possess the ability to multi-task and problem solve on the spotExcellent phone etiquettePC proficiency requiredMINIMUM JOB QUALIFICATIONS:The role strongly prefers candidates with a bachelor's degree in health administration or a related field, along with up to 1 year of experience in healthcare or customer service.SUPERVISORY RESPONSIBILITIES: NonePATIENT CONTACT:Yes, interacts with the adult patient population.At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.

As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.