We are seeking a highly organized and proactive Patient Operations Lead to guide patients through their treatment journey after they begin care with our practice.
This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and takes ownership of ensuring every patient experience runs smoothly from start to finish.
Responsibilities
- Coordinate patient schedules, including procedures, follow-ups, and treatment sessions
- Guide patients through timelines, next steps, and preparation requirements
- Ensure all necessary documentation and requirements are completed prior to treatment
- Communicate clearly with patients regarding appointments, instructions, and updates
- Collaborate with clinical and administrative teams to support a seamless experience
- Assist with tracking payments and ensuring accounts remain up to date
- Maintain an organized, efficient, and well-managed daily schedule
Qualifications
- 2+ years of experience in a medical, aesthetic, or high-touch customer coordination role required
- Associate’s or Bachelor’s degree preferred
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and timelines
- Professional, calm, and solutions-oriented mindset
- Comfortable working with systems and technology
What Sets You Apart
- Experience in a cosmetic or medical practice
- Ability to anticipate needs and follow through independently
- Strong sense of ownership and accountability
- Passion for delivering a high-quality patient experience
Estimated Salary Range: $25.00 – $35.00 per hour
Patient Operations Lead in Silver Spring at Jubilee Cosmetic Surgery
This position is listed as full time and onsite. It was posted 3 days ago.